Effective Date: January 1, 2025

At Fidelex Consultancy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Financial Information: Income details, investment preferences, financial goals, risk tolerance
• Business Information: Company name, business type, revenue, industry sector
• Identification Information: PAN number, Aadhaar number, passport details (as required for compliance)
• Communication Records: Records of our conversations, meetings, and correspondence

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Providing financial advisory, accounting, tax, and consulting services
• Client Communication: Responding to inquiries, sending updates, and maintaining client relationships
• Compliance: Meeting regulatory requirements and legal obligations
• Risk Assessment: Evaluating financial risks and investment suitability
• Business Operations: Internal administration, record-keeping, and quality assurance
• Marketing: Sending newsletters, service updates, and promotional materials (with your consent)
• Website Improvement: Analyzing website usage to enhance user experience

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We will share your information when you have given us explicit consent to do so.

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Technology services and website maintenance
• Data storage and backup services
• Payment processing
• Legal and professional services
• Marketing and communication services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with regulatory requirements (RBI, SEBI, Income Tax Department, etc.)
• Respond to legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Employee Training: Staff training on data protection and confidentiality
• Secure Storage: Information stored in secure, access-controlled environments
• Backup Systems: Regular data backups with secure storage

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Meet professional obligations and industry standards

Financial and tax records are typically retained for 7-10 years as required by Indian law. Other personal information is deleted when no longer necessary for business or legal purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@fidelex.co or connect@fidelex.co.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide personalized content and services

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information is primarily processed and stored in India. If we transfer information outside India, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: